Frequently Asked Questions
How do I apply for an apartment?
Applications can be submitted directly online through our community website. This digital process allows you to select your ideal layout and complete your submission with ease from any location.
What income, credit, and screening qualifications are needed to apply?
Applicants must demonstrate verifiable income equal to three times the monthly rent alongside passing credit and background evaluations. This clear standard ensures a dependable living environment for every member of our neighborhood.
How long does the application approval process typically take?
The application verification process generally takes 5 to 7 business days. Our dedicated service team works efficiently to review your submission so you can prepare for your move.
What are your available lease terms and lengths?
Flexible lease agreements are offered ranging from 7 to 18 months, including 10-, 11-, and 13-month options. This variety allows you to select a schedule that aligns perfectly with your personal timeline.
What is the total estimated cost due at move-in (deposits & fees)?
Move-in costs include an $85 application fee for the primary applicant, $40 for each additional applicant, a $150 administrative fee, and a $150 security deposit. These straightforward upfront costs make managing your moving budget simple.
Are security deposits refundable?
Security deposits are refundable minus a $50 non-refundable portion, provided the residence has no damages or unpaid balances upon departure. This predictable policy rewards proper care of your home.
What is the penalty for breaking a lease, or do you allow lease transfers?
Early lease termination requires a penalty equal to one month of rent and forfeiture of the initial deposit. Transfers depend on management approval and involve a $200 transfer fee plus a deposit matching your current balance on file.
Are pets allowed, and what are the restrictions/fees?
Our community welcomes up to two pets per residence under a 50-pound weight limit. Requirements include a $300 fee per pet and $25 monthly pet rent, granting your four-legged companions full access to our dedicated on-site dog park.
Is renter's insurance required?
Yes. Residents must maintain an active renter's insurance policy with a minimum of $300,000 in liability coverage. This requirement provides essential protection and peace of mind.
Is this a smoke-free community?
Yes. Our property operates as a fully smoke-free community. This standard promotes a clean and health-conscious living environment for all residents.
What is the policy on subletting or Airbnb/Short-term rentals?
Subletting, Airbnb, and short-term rentals are strictly prohibited across the property. This policy preserves community privacy and maintains a steady, quiet residential setting.
What is the guest policy for overnight stays?
Visitors remaining in a residence for longer than two weeks must be formally added to the lease agreement. This procedure ensures proper oversight and safety for everyone in our neighborhood.
Do you offer virtual, self-guided, or in-person tours, and how do I schedule one?
Prospective residents can view 3D virtual tours online or request in-person tours through our website. These scheduling tools allow you to explore your future home whenever it is most convenient.
How do I handle maintenance requests?
Routine repairs are managed through our on-site maintenance team. Submitting requests directly to our staff ensures prompt and attentive service for your home.
How do I pay rent? Can I pay online?
Monthly payments can be completed online via the 24/7 resident portal on our website. This online system offers a secure way to manage your housing account from anywhere.
What utilities are included in the rent?
Rent does not cover individual utilities, though residents pay a $13 monthly trash fee and a $5 monthly pest control fee. These shared operational services help keep the surrounding grounds tidy and comfortable.
Which providers are available for internet and cable?
High-speed connectivity is supplied through Cox Quick Connect. Pre-installed service enables instant digital access as soon as you settle into your residence.
What appliances and finishes are included in the kitchen?
Kitchens are equipped with a refrigerator, dishwasher, garbage disposal, and icemaker. These practical appliances make preparing meals and daily cleanup effortless.
What general features and finishes are standard in the apartments?
Standard interiors offer screened-in patios with storage, separate dining rooms, expansive walk-in closets, window coverings, and ceiling fans. Select floor plans also feature a wood-burning fireplace and wooded views for extra comfort.
What type of flooring do the apartments have?
Floor plans showcase hardwood-style planking, soft carpeting, and dark slate-style tile surrounding the fireplace. This combination creates a durable, attractive layout that is simple to maintain.
Is laundry included in the apartment?
Every home includes full-size washer and dryer hookups, alongside access to on-site laundry facilities. These flexible options ensure taking care of clothing care remains hassle-free.
Do the apartments have A/C or specific climate control?
Yes. Residences feature central air conditioning, heating, and ceiling fans. Built-in climate options keep your indoor temperature pleasant across every season.
Does the apartment have extra storage space?
Homes offer generous storage solutions through large walk-in closets and attached patio storage closets. These spaces provide plenty of room to keep seasonal items neatly organized.
What other community amenities are available?
Shared facilities include a swimming pool, fitness center, tennis courts, dog park, business center, and BBQ grilling area. These outdoor and social areas offer plentiful opportunities to relax and recreate steps from your door.
What are the hours for the pool, gym, and clubhouse?
Community amenity areas, including the pool and fitness center, are open daily from 9:00 AM to 9:00 PM. These structured hours give everyone equal opportunity to enjoy the facilities.
Does the community host resident social events?
Yes. Our management team organizes regular resident social gatherings throughout the year. These informal events make it easy to meet neighbors and feel connected within the community.
Is the apartment set up for remote work?
Work-from-home setups are supported by an on-site business center and Cox Quick Connect internet. High-speed access and dedicated quiet space ensure productive remote workdays.
Is the building secured or controlled access?
Yes. The property provides gated, controlled access points at main entryways. This security infrastructure helps manage visitor flow and maintains a private environment.
What is the parking situation (including EV charging)?
Open surface lot parking is free for residents, with one- and two-bedroom homes permitted up to two vehicles and three-bedroom floor plans allowed up to three vehicles.
Where do guests park, and do they need a permit or pay a fee?
Visitors may park in unreserved spaces located along the outer perimeter of the parking lots. Positioning guest vehicles further from the entrances ensures close spots remain open for full-time residents.
How do I get my packages (is there a locker system)?
Packages are held in secure locker banks near the mailbox station. Postal workers deposit a key inside your individual mailbox so you can access the storage compartment below.
Are the apartments ADA accessible, and do the buildings have elevators?
Buildings are constructed as three-story walk-ups without elevators. Applicants seeking step-free access should consult our leasing office regarding ground-floor availability.
What are the closest options for grocery and dining?
Shopping and dining options are nearby at Forest Hill Village, The Prado, and Rivoli Crossing. This location puts groceries, restaurants, and retail destinations within minutes of home.
How close is the property to major highways, commuter routes, or specific major employers?
Positioned between North Macon and Historic Downtown Macon, the property offers convenient commutes to major health systems like Coliseum Northside Hospital and The Medical Center, Navicent Health.
Is public transportation easily accessible?
No. Public transit stops are not directly accessible from the property. Most residents rely on personal vehicles or rideshare services to travel around Macon.
What schools and school districts are in the area?
Nearby educational choices include Rosa Taylor Elementary School, Howard Middle School, and Howard High School.